Frequently Asked Questions


Who's the company behind Heelease

Medical Technology Ltd, one of the UK's largest healthcare device manufacturers. MTL's head office is in Guernsey with fulfillment operations in Southampton and the Netherlands.


Is Heelease guaranteed to remove all pain in my foot?

No. Heelease helps to manage the pain of plantar fasciitis and its effectiveness varies depending on the person using it. Users report significant benefits between two and three weeks of use but sometimes immediately. Read our customer feedback here for examples.


What do I do if it doesn't work for me?

Simple, every order comes with a pre-addressed label for returns so you can easily post it to us for a refund. We operate a 14 day money back guarantee for UK orders.


How does Heelease work?

By applying precisely controlled frequency vibrations to the plantar fascia. This impedes the pain signals to the brain, helping to manage the pain.

Can I use the device if I have a pacemaker/am diabetic/on medication

Heelease has no 'contra-indications' as a medical device so is safe to use when pregnant, for pacemaker wearers and when on other medication. It should not be used if you have an open wound or you are under 16 years of age.


Can Heelease be used to treat other tendon/tissue disorders?

Yes, there are other variations of Heelease for conditions such as tennis elbow and patella tendonitis. Please contact us for more information if you're interested in these.


Can I use Heelease anywhere?

Heelease is light, portable and safe to use at any time it is convenient to immobilise the foot. Many users use the device in bed in the morning before getting up as this is the period of maximum discomfort from the condition.


Can I use Heelease with other treatments?

Yes. You can safely combine Heelease with any other treatment. Heelease is safe and side effect free and does not inhibit the effectiveness of any other treatment. A 1984 study in the Journal of Pain showed that combining other modalities (methods of therapy) with this type of device meant greater overall pain relief.


How long do the batteries last?

With normal use of three courses of treatment every day, the supplied battery should work for around 4 to 5 days. When the battery is at the end of its life the device will still work for a period of time but may not be as effective. We offer a charger pack option for UK orders which allows you to use rechargeable batteries if required. This is offered after the initial order page.


Order Now

Buy your Heelease from only £32.45
(pharmacy price RRP £49.99 inc VAT)

Heelease units are UK manufactured and shipped daily from Southampton.

plantar fasciitis guide

Download our guide

A 12 page, illustrated guide to plantar fasciitis to help you understand the condition and manage plantar fasciitis pain.

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